Privacy policy

Return & Satisfaction Policy

Due to the personal and hygienic nature of our beauty products, all sales are final and we are unable to accept returns or exchanges once an order has been delivered.

Your satisfaction is still important to us. If you are genuinely unhappy with your purchase, please contact us within 7 days of delivery.

To submit a satisfaction request, please provide:

• Your full name and order number

• A clear photo of the product and packaging

• A short explanation of why the product did not meet your expectations

• A photo showing the remaining unused product so we can verify how much was used

Requests without all of the information above may not be eligible for review.

Once submitted, our team will review your request and, where appropriate, may offer a replacement, store credit, or another resolution at our discretion.

Please note that simply changing your mind, ordering the wrong product, or not liking the scent, texture, colour, or personal results does not qualify for a refund.

If your item arrives damaged, defective, or incorrect, contact us immediately with photos and we’ll make it right.